The Genesis Gaming System is the most sophisticated Gaming Paging System on the market today.
Developed upon Gaming Managers requests, Genesis Gaming includes real-time reporting and statistics, full networkability, floor zoning, breaks, and many more features.
Genesis Gaming is not only a simple Poker Attendant Paging System, it is a complete management and monitoring tool to ensure maximum performance from your gaming staff and excellent customer service.
System Benefits
Improve customer service with quicker response times
Reporting analysis for monitoring and rostering purposes
Improve efficiency with Gaming Staff
Supervisors can be notified automatically if it gets busy
Monitors can be located around the Gaming Floor and is fully networkable.
System Features
Real-Time Reporting and Statistical Information
10 Levels of Escalation per Event Type
3 Types of Escalation Groups, Attendant Response Time, Customer Wait Time and Unassigned Call Time.
Up to 5 Different Attendant Types
Colour coding for different events and escalations
Automated and timed break feature
Fully networkable
Multiple Zones
Attendant Profiles for quick logons
Paging over the Local or Wide Area Network
Telephone Paging
Serial Input for Fire Panels, Security Systems and Building Management Systems
Hardwired Contacts, ie Duress Buttons, Door Reed Switches, etc.
Interface to Gaming Systems
TAP/PET/IXO Interface
Webserver Interface
Email Sending and Notifications
SQL Server for Data Storage
Custom Interface for scripting new interfaces on the fly.
Service Requests
As soon as a button is turned on, like a Payout button, the call is immediatly displayed on the Genesis Gaming call list. Calls will queue until there is an attendant free to respond to the next customers request. This ensures that the customer with the longest waiting time is priority.
Call Escalations
Genesis Gaming's escalation paths are fully configurable, whether you want the call to repeat to the same attendant, divert to another attendant or even notify the Gaming Manager when a call has been waiting too long. Genesis can support up to 30 different escalation levels per event type, so in a normal gaming environment, this can be over 120 escalation levels.
Reporting
Report on Attendant Response Times, Customer Wait Times, busiest zones, average amount of calls a day, number of calls which escalated, plus many more. The Genesis Reporting tool is extremely powerful and gives you the ability to create and modify any report you like with the Genesis Report Designer.
Fire and Security Alarm Intergration
Get paged straight away when a Fire or Security alert happens. Genesis will connect directly to the
subsidiary system via Dry Contacts, RS232 or TAP/PET Protocols
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